Discover the brilliance of lab and natural diamonds

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VIRTUAL APPOINTMENTS

We also offer virtual appointments for your convenience. Connect with our diamond experts from the comfort of your home.

Frequently Asked Questions

We’d love to hear from you! Whether you have a question about our diamonds, need assistance with your purchase, or just want to say hello, feel free to reach out to us.

BZ Diamond has a strict zero-tolerance policy for child labor. We only partner with suppliers who adhere to international labor laws and ethical standards, ensuring that no child labor is used at any stage of the diamond mining and production process. Regular audits and third-party inspections are conducted to verify compliance.

BZ Diamond is committed to promoting ethical mining practices. We work with suppliers who employ sustainable methods that minimize environmental impact and support local communities. Our partners follow responsible mining guidelines, focusing on land reclamation, reducing waste, and conserving natural resources.

BZ Diamond actively supports community development in the regions where our diamonds are sourced. We invest in local education, healthcare, and infrastructure projects to improve the quality of life for residents. By promoting fair trade and ethical practices, we help build sustainable communities that thrive long after the diamonds are mined.

By purchasing ethically sourced diamonds from BZ Diamond, you are supporting responsible mining practices that protect the environment and uphold human rights. Our commitment to ethical sourcing ensures that our diamonds are free from conflict and child labor, providing you with peace of mind and a positive impact on global communities.

BZ Diamond promotes transparency by providing detailed information about the origin and journey of our diamonds. Each diamond is accompanied by certification from reputable gemological laboratories, and we disclose our sourcing practices openly. We maintain open communication with our suppliers and conduct regular audits to ensure adherence to our ethical standards. Our customers can trust that every diamond is sourced responsibly and ethically.

BZ Diamond offers both lab-grown and natural diamonds. Our selection includes a wide range of cuts, colors, clarities, and carat weights to suit any preference and budget. Each diamond is meticulously evaluated and certified by reputable gemological laboratories to ensure the highest quality.

Lab-grown diamonds are created in controlled environments using advanced technology that replicates the natural diamond formation process. They possess the same physical, chemical, and optical properties as natural diamonds. The primary differences are their origin and, often, their price. Lab-grown diamonds are typically more affordable and have a smaller environmental footprint compared to natural diamonds

Yes, BZ Diamond offers extensive customization options. You can choose the specific cut, color, clarity, and carat weight of your diamond, as well as additional features like engraving or personalized settings. Our expert team will work with you to create a unique and personalized diamond that perfectly matches your vision.

Each diamond from BZ Diamond is accompanied by a certificate from reputable gemological laboratories such as GIA or AGS. These certificates provide detailed information about the diamond’s cut, color, clarity, and carat weight, ensuring you know exactly what you are purchasing. We also provide high-resolution images and 360-degree videos for a comprehensive view.

Customizing a diamond with BZ Diamond is a straightforward process. First, you select the type of diamond (lab-grown or natural) and its desired specifications (cut, color, clarity, carat weight). Then, you can choose additional customization options such as engraving or setting style. Our expert jewelers will create a detailed design based on your preferences, and once approved, your unique diamond will be crafted to perfection.

BZ Diamond may revise these Terms at any time without notice. Changes are effective immediately upon posting. Continued use of the Site constitutes acceptance of the revised Terms.

All content on the Site, including text, graphics, logos, images, and software, is the property of BZ Diamond or its licensors and is protected by intellectual property laws. You may use the content only for personal, non-commercial purposes. Unauthorized use of the content is prohibited.

BZ Diamond’s trademarks, logos, and service names are protected by law. You may not use these without written permission from BZ Diamond.

You are granted a limited license to access and use the Site for personal, non-commercial purposes. Prohibited uses include resale of content, unauthorized framing, or any use that interferes with the Site’s operation.

BZ Diamond strives to provide accurate product information but does not warrant that product descriptions or other content are error-free. In the event of an error, BZ Diamond reserves the right to correct it and may cancel affected orders.

BZ Diamond reserves the right to refuse or cancel any order for any reason, including errors in pricing or availability. If your order is canceled, you will be notified and refunded.

Our shipping and return policies are outlined in detail on our Site. We offer a 7-day return policy for refunds or exchanges, subject to our return guidelines.

The Site and its content are provided “as is” without warranties of any kind, either express or implied. BZ Diamond disclaims all warranties, including but not limited to merchantability and fitness for a particular purpose.

BZ Diamond shall not be liable for any damages arising from the use or inability to use the Site, even if BZ Diamond has been advised of the possibility of such damages.

  • Rates: Shipping rates vary depending on the destination and the value of the order. Detailed shipping costs will be provided at checkout.
  • Delivery Times: Orders are processed and shipped within 2-3 business days. Delivery times depend on the destination and typically range from 5-10 business days.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
  • BZ Diamond is not responsible for delays caused by customs procedures.
  • All international shipments are fully insured and include tracking information.
  • Customers will receive a tracking number once the order has been shipped.

Our dedicated customer support team is available to assist with any questions or concerns regarding your international shipment.

Merchandise can be returned within 30 days of receipt for a full refund or exchange.

Items must be in their original, unused condition with all original packaging and certificates.

  • Request a Return: Contact our customer support team to  initiate a return. You will be provided with a Return Merchandise
  • Authorization (RMA) number. Package the Item: Securely package the item in its original packaging, including all documentation and certificates.
  • Shipping: Use a trackable and insured shipping method. BZ Diamond is not responsible for items lost or damaged during return shipping.

Once we receive and inspect the returned item, we will process your refund. Please allow 7-10 business days for the refund to appear on your original payment method.

If you wish to exchange an item, please specify the new item you would like. Any difference in price will be charged or refunded accordingly.

International customers are responsible for return shipping costs, including any customs duties and taxes. Please contact our customer support team for assistance with international returns.

Custom or personalized items are non-returnable unless there is a defect or error on our part.